Frequently asked questions

Yes, provided your laptop has a USB-C port that supports DisplayPort Alt Mode (sometimes marked with a small display or Thunderbolt symbol). Almost all business laptops made since 2018 do. USB-C ports that are charge-only or data-only will power the hub but will not output video. If you are unsure, send us your laptop model and we will confirm.

No. All our hubs and docks are class-compliant and work immediately on Windows 10/11, macOS, ChromeOS and mainstream Linux distributions. No software, no firmware tools.

Yes. Connect your existing USB-C charger to the hub's Power Delivery port and it passes power through to your laptop while everything else stays connected. The hub reserves a small amount of power for itself, so a 100W charger delivers roughly 85W to the laptop.

Up to 4K at 60Hz on laptops that support DisplayPort 1.4 over USB-C. On older DP 1.2 laptops, 4K runs at 30Hz and 1440p or 1080p at 60Hz. This is a limitation of the laptop's output, not the hub.

Yes. Note that MacBook Air and base MacBook Pro models support one external display over USB-C; that is an Apple limitation and applies to all hubs and docks.

Add each product to your cart and set the quantity you need. Everything is paid together in one secure checkout, and you receive one invoice.

Visa, Mastercard and American Express, processed by Stripe. Card details are entered on Stripe's secure checkout page and never touch our servers.

Yes. For orders of 10 units or more, or for recurring supply, contact us with quantities and we will send a quote and consolidated invoice.

Yes. A VAT invoice is emailed with your order confirmation. Add your company name in the billing details at checkout so it appears on the invoice.

Orders placed before 2pm on a working day are dispatched the same day. UK delivery is typically 1 to 2 working days. EU delivery is typically 3 to 5 working days. Every order ships with tracking.

We ship to the UK, Ireland, most of the EU, the US and Canada. Shipping cost is calculated at checkout based on destination. Customers outside the UK may be responsible for local import duties.

Unused items in original packaging can be returned within 30 days of delivery for a full refund of the product price. See our refund policy for details.

All hardware is covered by a 24-month warranty against manufacturing defects. If a product stops working under normal use, we replace it. Physical damage and damage caused by non-compliant chargers are not covered.

Email us within 48 hours of delivery with a photo of the item and packaging. We will send a replacement straight away and arrange collection of the damaged unit.